How To Fix Remote Play Not Connecting Or Working On PS4

Some PS4 users have contacted us to say that they need our assistance in fixing the Remote Play feature on their console because it won't connect to their PC. If you didn't know, you can play your favourite PS4 game even when you're not in front of your console on a computer or a smartphone. All you need to do is set up Remote Play on your computer or phone.

This article should be helpful if you experience connection problems or Remote Play errors during setup or after using it for a while.

Items required for PS4 Remote Play

You can use the PS4's Remote Play feature if you intend to play while away from it. The items listed below are necessary for you to accomplish that:

• updated PS4 system.

• Razer PC with internet access.

• functioning well Wireless controller for the PS4

• The controller and Razer PC are connected using a USB cable. Or, a wireless adaptor that is compatible to enable wireless PS4 connection.

• PlayStation Network user profile.

• Internet connection rates of at least 15 Mbps for both download and upload (for both the PC and PS4)

Causes why your PS4 Remote Play won’t connect

There are a number of potential causes for PS4 Remote Play to disconnect or cease working. Since network setup is typically the problem, it's crucial that you evaluate the state of your own local network in advance.

Other times, faults with the PlayStation Network itself may cause connectivity problems or malfunctions with PS4 Remote Play.

Some first-time users could discover that their computer's security software prevents them from using PS4 Remote Play.

Below are some of the common causes for PS4 Remote Play issues.

Internet connection is slow or intermittent.

When using Remote Play, you should have a fast broadband connection to prevent delay or lag. Razer advises that your PS4 have a minimum of 15Mbps. Anything less than that can cause issues, though I have personally been able to utilise Remote Play normally even though the results of my PS4's speed test indicate that it is only receiving less than 6 Mbps of upload speed.

For best results though, try to only use Remote Play when you have a fast enough connection.

PS4 software is outdated.

When the PS4 console's software is out of date, the majority of games and features that rely on online capability typically won't function. In the event that you get Remote Play issues, be sure to manually check for software updates.

NAT type is strict or restrictive.

Some PS4 users can experience "A connection to the server could not be established" errors as a result of NAT-related problems. On your console, you should aim for NAT Type 1 (open), however NAT Type 2 (moderate) is also OK. You won't be able to play with others online, communicate via voice chat, or use Remote Play on your computer if your PS4 has NAT type 3 (strict).

Random console or computer OS bug.

Occasionally, bugs can appear in electrical equipment. Make sure to restart both your PC and PS4 because temporary bugs are typically resolved by doing so.

Local network issue.

Remote Play can stop operating or not load due to problems with your local networking hardware. Make sure your home network is quick enough and doesn't regularly disconnect. Periodic connectivity problems can result in connection time outs, which can make Remote Play all but impossible to use.

Security software blocking the connection.

The most likely cause of a 88010E0F error when configuring Remote Play for the first time is an antivirus or firewall problem. To see if that's the case, you might try temporarily turning off your firewall or antivirus software.

Make sure to turn your security software back on after testing.

PlayStation Network is down.

If there is a problem with its servers, Remote Play might not function. If you are having problems connecting with Remote Play, you can check the status of the PlayStation Network.

What to do if  PS4 Remote Play won’t connect

The following fixes should be useful if you're having problems with Remote Play or if the feature suddenly stops functioning for no apparent reason.

Check the PlayStation Network status.

Visit the PlayStation Network status page to check if there are any issues from Razer's end before troubleshooting your Razer PC or PS4.

Check your internet connection speed.

The functionality of Remote Play might be substantially impacted by a slow or unstable connection speed. To ensure that your PS4 is receiving the minimum 15 Mbps download and upload rates, do a connection speed test on it first.

Additionally, your Razer computer needs to operate at least as quickly as necessary.

You must watch your network to look for any potential intermittent connection problems. Check to see whether the connection keeps dropping using your other devices (such as PCs or smartphones) for a few hours. To utilise Remote Control consistently, you must first resolve any issues with your internet connection, such as instability or frequent disconnections.

Use wired connection.

It's conceivable that wifi signal interference will cause your PS4 connection to disconnect if you're utilising a wireless or wifi connection. Before trying to use Remote Play once more, try connecting via ethernet from the router to your PS4.

Moving the PS4 closer to the router will help to ensure that it receives a strong wifi signal if a wired connection is not possible.

Update your PS4 software.

Making sure your PS4 is running the most recent software is one of the easiest ways to avoid bugs. For manual software update checks:

-Access the PS4 Home screen.

-Click the Settings button.

-Choose System Software Update.

Restart Remote Play on your PC.

If Remote Play still won’t connect, make sure that you restart it. On your computer, open the Task Manager (CTRL+ALT+DEL), select PS4 Remote Play under the Processes tab, then hit the End Task button at the lower right.

Reboot the computer.

Restarting your computer is an useful next step if restarting the Remote Play application does not resolve the error or connection problem. By doing this, you make sure that any potential transient faults with your Razer PC that might be obstructing Remote Play are fixed.

Restart all of your local networking equipment.

Spend some time refreshing your network connection while your computer is restarting. In order to do that, you must unplug your router and/or modem from the power source for about 30 seconds.

Disable your firewall and/or antivirus software.

Some people find that removing their antivirus or equivalent security software resolves their Remote Play issues. If your computer has a firewall installed, you might want to turn it off as well for testing. Alternatively, you can add an exception to the firewall rules in order to permit Remote Play to connect. To learn how to implement this advice, use Google.

If none of the aforementioned fixes have worked so far after ruling out all other potential causes and your Razer laptop or computer is still having problems, get in touch with your local Razer Repair Service Center.